Shipping policies
PROCESSING TIME - (NOT shipping time)
• We aim ship out all orders within 1-2 business days- this is just an estimate. Some orders and bigger orders may take longer. Please message us if you have any questions.
ESTIMATED SHIPPING TIME
DOMESTIC SHIPPING
• Priority Mail : 2-3 business days (Method for Free shipping)
• Express : 1-2 business days
WRONG ADDRESS & UNDELIVERABLE PACKAGES
• Please double-check your shipping address before you place your order.
• If your item was shipped to the wrong address, it would be returned to us and we can ship the item out again for you upon receiving the item back in the mail.
• We will need to charge the Standard shipping rates to post the order again.
• Missing packages marked "delivered" can sometimes be misplaced. Check with your local post office and mailman, many instances, they can locate it for you.
LOST ITEM
• All domestic packages include tracking numbers. If somehow the item is "lost" and the tracking number says it is "delivered", we cannot replace the item if we have shipped it to the address you specified in the order receipt.
• We do NOT refund international packages "lost" or marked "delivered". This is because we ultimately have no control over tracing the post once packages are outside the US. Buyers are responsible for understanding their own country policies.
• We aim ship out all orders within 1-2 business days- this is just an estimate. Some orders and bigger orders may take longer. Please message us if you have any questions.
ESTIMATED SHIPPING TIME
DOMESTIC SHIPPING
• Priority Mail : 2-3 business days (Method for Free shipping)
• Express : 1-2 business days
WRONG ADDRESS & UNDELIVERABLE PACKAGES
• Please double-check your shipping address before you place your order.
• If your item was shipped to the wrong address, it would be returned to us and we can ship the item out again for you upon receiving the item back in the mail.
• We will need to charge the Standard shipping rates to post the order again.
• Missing packages marked "delivered" can sometimes be misplaced. Check with your local post office and mailman, many instances, they can locate it for you.
LOST ITEM
• All domestic packages include tracking numbers. If somehow the item is "lost" and the tracking number says it is "delivered", we cannot replace the item if we have shipped it to the address you specified in the order receipt.
• We do NOT refund international packages "lost" or marked "delivered". This is because we ultimately have no control over tracing the post once packages are outside the US. Buyers are responsible for understanding their own country policies.